Effective Date: 1st January 2025

Introduction

Welcome to OnChainStyle! We are dedicated to delivering high-quality crypto-themed products and ensuring a smooth shopping experience for our customers. This Shipping, Returns, and Refund Policy explains our procedures and guidelines to keep things transparent and hassle-free.

Shipping Policy

General Shipping Information

Orders are typically processed within 3-5 business days (Monday to Friday, excluding public holidays).

Shipping times vary depending on the destination and selected shipping method.

USA: 3-5 business days  

International: 5-15 business days

Once your order is shipped, you will receive a confirmation email with tracking details.

International Shipping

We ship to various countries worldwide.

International shipments may be subject to customs fees, import duties, and taxes, which are the buyer’s responsibility.

We are not responsible for delays caused by customs or other regulatory authorities.

Print on Demand (POD) Services

We work with multiple Print on Demand (POD) providers to offer a wide variety of crypto-themed products.

Depending on the product and shipping destination, different POD providers may fulfill your order.

Processing and shipping times may vary based on the POD provider used.

Crypto Payments

We accept only Bitcoin and other cryptocurrencies for purchases.

Crypto payments are processed at the current exchange rate at the time of the transaction.

Due to the nature of cryptocurrencies, all crypto transactions are final and non-reversible.

Return Policy

30-Day Return Window

We offer a 30-day return window from the delivery date for most items.

To qualify for a return, items must be unused, in their original condition, and in the original packaging.

Return Process

1. Contact us at hello@onchainstyle.com with your order number and reason for return.

2. Follow the return instructions provided by our team.

3. Ship the item back to us as per the instructions.

Return Conditions

Items must be unused and in their original packaging.

Returns that do not meet these conditions may be rejected.

Customers are responsible for return shipping costs unless the item is defective or incorrect.

Refund Policy

Refund Eligibility

Refunds are available for returned items that meet our return conditions.

Shipping costs are non-refundable, and a restocking fee may apply in some cases.

Refund Process

Once we receive and inspect your returned item, we will notify you via email regarding approval or rejection.

Approved refunds will be processed, and the amount will be credited to your original payment method within a few business days.

Refunds for Crypto Payments

Crypto refunds will be processed based on the fiat value of the product at the time of return.

Due to exchange rate fluctuations, the refunded amount in crypto may differ from the original payment.

Exchange Policy

If you wish to exchange an item, please follow these steps:

1. Contact us within 30 days of receiving your order.

2. Provide details of the item you wish to exchange and the replacement item you want.

3. Send the item back after our approval.

4. Upon receiving your return, we will ship the new item to you.

Note: Availability of the exchange item is not guaranteed, and additional shipping charges may apply.

Defective or Incorrect Items

We strive for 100% customer satisfaction, but if you receive a damaged, defective, or incorrect item:

1. Contact us immediately upon discovering the issue.

2. Provide photographic evidence and a detailed description of the issue.

3. If approved, we will either send a replacement or issue a refund.

4. In such cases, we will cover all return shipping costs.

Cancellations

Orders can be canceled within 6 hours of placement without any charge.

After 6 hours, cancellation may not be possible as the order may have been processed.

If your order has already shipped, please refer to our Return Policy for further action.

Contact Information

For any questions regarding shipping, returns, or refunds, please reach out to our support team at:

📧 hello@onchainstyle.com

We are happy to assist you with any concerns or inquiries!

Policy Changes

We reserve the right to update or modify this policy at any time. Any changes will be effective immediately upon posting on our website. We encourage you to review this policy periodically to stay informed.

Thank you for shopping with OnChainStyle!